1. Commitment to Privacy
Crestline Advisory (Pty) Ltd respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information Collection (FICA)
To comply with the Financial Intelligence Centre Act (FICA), we are legally mandated to collect specific "Know Your Client" (KYC) documents, including but not limited to:
- Certified copies of Passports/ID Documents.
- Proof of Residence.
- Source of Funds declarations.
3. Data Sharing & Third Parties
Your personal information is strictly confidential. However, to execute your investment and residency strategy, we may share specific data with authorized third-party service providers solely for the following purposes:
- Banking: Opening Ring-Fenced accounts at a licensed Tier-1 bank, in your own name.
- Government: Department of Home Affairs (DHA) for residency applications.
- Legal: Appointed Conveyancing Attorneys for property transfer.
4. Data Retention Period
In accordance with FICA regulations and our internal audit requirements, we are required to retain transaction records and client verification documents for a minimum period of five (5) years from the conclusion of a transaction or the termination of a business relationship.
5. Your Rights & Contact
Under POPIA, you have the right to request access to, correction of, or deletion of your personal data (subject to FICA retention laws). For any privacy concerns, please contact our Information Officer at:
Common Questions
What personal data does Crestline Advisory collect?
Under FICA, Crestline collects Know Your Client documents including certified copies of passports/ID, proof of residence and source-of-funds declarations.
Who does Crestline share my data with?
Your information stays confidential; it may be shared only with authorised third parties — banking partners (ring-fenced accounts), the Department of Home Affairs (residency applications) and appointed conveyancing attorneys (property transfer).
How long is my data retained?
Under FICA and internal audit requirements, transaction records and client verification documents are retained for at least five (5) years from the conclusion of a transaction or the end of a business relationship.